Manage resident requests
Review requests across managed buildings, open the right record, communicate updates, and move work through its available statuses.
Board and management users can see a broader request workspace for their assigned buildings.
Review the queue
- Filter by building before acting.
- Use the available status, search, or assignment controls to narrow the list.
- Open the request to read its description, location, attachments, messages, and history.
Keep the resident informed
Record useful updates in the request rather than relying only on a separate email or phone call. Change the status when the work actually moves to the next stage.
Close a request
Confirm what was done and record the resolution before using the available completion or closing action.