---
title: "Manage resident requests"
description: "Review requests across managed buildings, open the right record, communicate updates, and move work through its available statuses."
canonical: "https://help.vistablueconnect.com/manage/requests"
updated: "2026-08-20"
---

# Manage resident requests

Board and management users can see a broader request workspace for their
assigned buildings.

## Review the queue

- Filter by building before acting.
- Use the available status, search, or assignment controls to narrow the list.
- Open the request to read its description, location, attachments, messages,
  and history.

## Keep the resident informed

Record useful updates in the request rather than relying only on a separate
email or phone call. Change the status when the work actually moves to the next
stage.

## Close a request

Confirm what was done and record the resolution before using the available
completion or closing action.

> **Warning**
>
> A normal request queue does not replace an emergency response. Follow the
> building's emergency procedure for immediate safety or property threats.