Submit and follow a request
Create a maintenance or service request, choose the correct building or unit, and follow updates through completion.
Use Requests for maintenance and service matters that your association handles through VBC.
The Rugby A queue groups visible requests by the attention they need.
Submit a request
Select New request
Open Requests and choose the action to create a request.
Choose the building and unit
Select the location connected to the issue. The choices depend on your role and building access.
Describe the problem
Give a clear title and explain what is happening, where it is located, and when you first noticed it.
Add supporting information
Attach available photos or details when the form offers them. Avoid including unrelated private information.
Submit and follow the record
Return to the request to read messages, status changes, and the final resolution.
Emergencies
Who can see a request
Residents see requests available to their account. Board and management roles may have a broader operational view for the buildings they manage.