---
title: "Submit and follow a request"
description: "Create a maintenance or service request, choose the correct building or unit, and follow updates through completion."
canonical: "https://help.vistablueconnect.com/use/requests"
updated: "2026-08-20"
---

# Submit and follow a request

Use **Requests** for maintenance and service matters that your association
handles through VBC.

![Vista Blue Connect requests page filtered to the dummy Rugby A building, with needs-attention, active, resolved, and all-request filters.](/screenshots/requests-rugby-a.png)

_The Rugby A queue groups visible requests by the attention they need._

## Submit a request

1. **Select New request**

   Open **Requests** and choose the action to create a request.
2. **Choose the building and unit**

   Select the location connected to the issue. The choices depend on your role
   and building access.
3. **Describe the problem**

   Give a clear title and explain what is happening, where it is located, and
   when you first noticed it.
4. **Add supporting information**

   Attach available photos or details when the form offers them. Avoid
   including unrelated private information.
5. **Submit and follow the record**

   Return to the request to read messages, status changes, and the final
   resolution.

## Emergencies

> **Danger**
>
> Do not rely on a VBC request for an immediate threat to life, fire, active
> flooding, a crime in progress, or another emergency. Call 911 or the building's
> emergency contact first.

## Who can see a request

Residents see requests available to their account. Board and management roles
may have a broader operational view for the buildings they manage.