---
title: "Order a resident service"
description: "Browse home services when enabled, choose a visit, understand owner or tenant payment, and follow an order in VBC."
canonical: "https://help.vistablueconnect.com/use/services"
updated: "2026-08-20"
---

# Order a resident service

Some buildings offer **Services** for everyday help around the home. The page is
hidden when the feature is not enabled for your building.

## Place an order

1. **Choose a service**

   Review the available service, description, price, and any building-specific
   information.
2. **Select the home and visit details**

   Choose an eligible unit and the scheduling information requested by the
   service.
3. **Review payment responsibility**

   An owner may pay directly. A tenant order may first be sent to the unit
   owner for approval and payment.
4. **Follow the order**

   Open the order to see its current step, visit information, payment state,
   and available resident actions.

## Tenant orders

The owner can approve and pay or decline. If the owner declines or the approval
window ends, the tenant may be offered the choice to pay or cancel, depending
on the order state.

> **Warning**
>
> Use only the payment page opened from VBC. Do not send card information by
> email or message.