---
title: "Get help when something is wrong"
description: "Follow safe steps when a VBC page will not load, information is missing, access looks wrong, or a request needs human help."
canonical: "https://help.vistablueconnect.com/start/get-help"
updated: "2026-08-20"
---

# Get help when something is wrong

Start with the smallest check that matches the problem.

## Page will not load

1. Reload the page once.
2. Confirm that your internet connection is working.
3. Sign out and request a fresh sign-in link.
4. Try the current version of Safari, Chrome, Edge, or Firefox.
5. If the problem continues, record the page name and the time it happened.

## Information is missing

Use the building filters to confirm that you are looking at the correct
association. Then contact your property manager or board if a building, unit,
document, person, or role is still missing.

## A button is missing

The action may depend on your role or on a feature enabled for that building.
Check [Roles and access](/start/roles-and-access) before reporting it as a
technical problem.

## Contact VBC

For general support, email
<hello@vistablueconnect.com>. For a private
building record or an access correction, contact your property manager or board
first.

> **Warning**
>
> Do not email passwords, sign-in links, full payment-card information, or other
> people's private records. VBC support does not need those items to begin
> investigating.